Amica Senior Lifestyles has used Miller Pearson Consulting for several years for our Team Member Engagement Survey. It has been a true pleasure to work together and grow together. At the beginning of COVID, we wanted to reduce the size of the survey and include questions around the Team Members experience. Leslie was quick to offer her input of the types of questions that would get us the information we wanted. It has been a true pleasure to work with this professional organization.
Michelle Barbone, Amica Senior Lifestyles, Manager, Culture and Engagement – www.amica.ca
I’ve appreciated that Miller Pearson Consulting has the ability to adjust to the needs of our business and our budget! They consistently strive to be a great partner in helping us to deliver a great employee experience.
Valerie Owen, Amica Senior Lifestyles, Chief People Officer – www.amica.ca
We engaged Jim and his team to create and execute many customized employee opinion surveys. They were extremely easy to work with, and were dedicated to providing superior client service. We valued their experience and knowledge in the fields of research and employee engagement, and appreciated their flexibility in modifying the survey questions and reporting format to ensure our needs were met. Jim and his team also conducted our follow-up employee focus groups, and the insights they drew from participants were integral to our understanding the survey results and formulating action plans.
Marni Johnson, CHRP, Senior Vice President, Human Resources and Communications, BlueShore Financial – www.blueshorefinancial.com
Jim’s company name was given to me as one that could help us conduct an employee opinion survey. Employee surveying was not new to us, however we needed to partner with a company that would have credibility with our team members, give confidence to our team members that the information they would be providing would be confidential and help the company establish a process to effectively understand the issues raised and develop ways to address the issues
Our needs were met and exceeded. Jim Miller is a true professional. He listened to the organization and understood our needs and goals. The survey he developed was comprehensive and the process he has recommended has been followed. As a result, many of the issues our Team Members have raised have been investigated and addressed and our survey was complete 6 months ago! I am sure that when Jim and his team process the results of our next survey, our results will be stronger.
Not only did they complete the project on time and within budget, they were able to work within the moving demands of a manufacturing environment. Jim and his group were always able to accommodate last minute changes. If the changes caused major problems, we were not aware of it, as the change was accommodated in a professional and effective manner.
I would highly recommend Jim Miller and his team to any organization.
Canadian Autoparts Toyota Inc. – www.toyota.ca
Our employees are our most valuable resource. Miller Pearson Consulting is a committed partner that has help us bring our Employee Engagement Strategy to life. Leslie’s have been a credible, professional and knowledgeable partner in designing and facilitating our annual employee engagement survey and subsequent action plan. She works with us to meet us where we are at, understands that employee engagement is a long-term project and is committed to supporting and coaching us through the journey. Since our partnership began in 2019 we are proud that both our participation across the organization and our engagement scores have increased. We are grateful for the support and expertise Miller Pearson Consulting provides.
Katrina Miller, Director of Human Resources, City of Abbotsford – www.abbotsford.ca
We have worked with Jim Miller and his company for several years; they have assisted us in a number of ways, but primarily in the areas of Organization Effectiveness Research, Senior Management Teambuilding, and Staff Assessment.
Jim has assisted us with our annual employee survey initiative to gauge the opinions and perceptions our staff have about the employment relationship that is so critical to ongoing organization effectiveness and success. He has provided us with professional advice and assistance that is dependable, timely and responsive. His experience in conducting employee research has over the years ably assisted us with all aspects of this process including questionnaire design, focus group facilitation, results reporting, project communications, and action planning – all delivered on time and on budget.
He has assisted us with an effective teambuilding process using the Birkman MethodTM, which effectively helps us leverage the significant power in the variance of skill and style brought to us by the various members of our senior management teams. MPC has assisted the Executive, Sr. Operations, and Human Resources teams in this regard. Jim relates well to all levels within our organization and is respected and valued as an external facilitator.
In addition, Jim has assisted us as we continue to reap value from an assessment instrument (Prevue) that is part of his toolkit. Again, he has reliably and dependably been there when we’ve needed assistance in our use of this staff assessment process.
Generally, over the several years that we’ve worked with Jim Miller, we have come to view him as a valuable external partner to whom we turn with significant confidence when an external view or facilitation of service proves to be of value.
Envision Financial – www.envisionfinancial.ca
I have worked with both Jim and Leslie for a number of years now on our employee surveys. Working with them is easy! As with many organizations, we are faced with tremendous change at a speed that our employees are not always comfortable with. The results of the employee engagement survey, provide key insights into how our employees are reacting and dealing with such changes. The results enable us to proactively be aware of any pain points that we may need to address as an organization.
I have always found it of great value to engage both Jim and Leslie at the beginning of the process, particularly when we are aligning the employee engagement survey questions with our balanced scorecard initiatives. Their knowledge of what is happening in the industry and their thoughts around best practices is extremely valuable and enables us to get the most value out of the survey results.
Feedback from our employees tells us that the survey makes sense and is easy to navigate. The calibrating of results year over year is extremely helpful for our leaders to create an open dialogue with their teams. It enables each leader of a department/branch to discuss what the team has completed well in the year and what the team may need to focus on doing better.
I personally have appreciated the patience and support both Jim and Leslie have provided me over the years.
Karen Hawes, Senior Vice President, Culture and Technology, Interior Savings Credit Union – www.interiorsavings.com
I have worked with MPC, now Miller Pearson Consulting, since 2007. Their work with us on employee engagement surveys in various areas of our organization has been top notch. They’ve always provided great advice on survey design, analysis of results, and how to proceed to make improvements. The survey process itself has been well done, on time and on budget. I would recommend Miller Pearson without hesitation.
Ted Schisler, Senior Vice President and Chief Operating Officer, Interior Savings Credit Union – www.interiorsavings.com
London Drugs has been partnered with Miller Pearson for the past decade. We first engaged Jim and Leslie to support us with our Employee Engagement Surveys and subsequent to that began working with them on our entry level management assessment process and ad hoc surveys related to specific business needs.
As a privately held, family company we appreciate the boutique feel of Miller Pearson’s approach to doing business. Their ability to listen deeply to their client’s needs is somewhat unique in the industry, given many large companies have a tendency to tell rather than ask what services they can provide. It is because of this that they can get to the nuances and underlying requirements we have as clients.
At London Drugs we value our vendor partnerships and to encounter another organization that believes in building relationships over the long haul allows us to be even more strategic and nimble. Dealing with Jim and Leslie means they arrive with great insight into our organization, they are prepared with information, and more importantly in many instances they have anticipated our needs. This allows them to be proactive in their dealings with us to the extent they check in with us regularly to provide timely reminders and recommendations for project timelines.
In short, Miller Pearson understands the meaning of partnership in the truest sense of the word.
Liz McNally C.E.C., Manager Organizational Effectiveness, London Drugs Limited – www.londondrugs.com
We have may years working with Miller Pearson Consulting and their value as a partner only grows over time. Leslie and Jim are constantly updating the tools and services they provide to reflect the most current approaches in the industry. Miller Pearson Consulting is able to make recommendations about how to meet the needs of our business because they know us so well. We have found Miller Pearson Consulting to be very flexible in providing solutions to address problems unique to our organization. Our business performs better because of Miller Pearson Consulting.
Jeff Starnaman, London Drugs Vice President, Human Resources and Supply Chain Operations, London Drugs Limited – www.londondrugs.com
The professionalism and advice we received from Miller Pearson Consulting during our recent Employee Engagement Survey was outstanding. Leslie Pearson provided stellar service – ensuring a seamless process throughout all stages. The insights garnered through the survey results, provided us with a simple action plan for improvement. I look forward to working with Leslie in the near future and highly recommend other organizations to consider Miller Pearson Consulting for their employee engagement initiatives.
Bob Marshall, President & CEO, Northern Savings Credit Union – www.northsave.com
SAVE-ON-FOODS has worked with Jim and his team for over five years to deliver our annual online team member survey. With their support, we have been able to take our employee research to a new level, exceeding all of our participation expectations.
We so appreciate the support and expertise that Jim and Leslie have brought to our employee research process. It’s great to know they are just a phone call away if we have questions. In fact, it’s that standard of exceptional service that has made them a trusted partner of the SAVE-ON-FOODS.
SAVE-ON-FOODS – www.saveonfoods.com
SASCU has been working with Miller Pearson Consulting for over twenty years, as a local firm, for our employee engagement and internal satisfaction surveys. From the quality of their survey design through to their reporting and the modern approach they take to displaying our data, we can trust Miller Pearson Consulting to reliably perform this key measurement within our organization.
Sheri Hamilton, Vice President, People and Culture, Salmon Arm Savings and Credit Union – www.sascu.com