We have worked closely with Jim and his team to conduct our annual employee engagement and resident surveys since 2010. They have, in all respects, performed their responsibilities in a professional and diligent fashion.
Throughout the years, Jim Miller (Principal) has been our main contact. He has been instrumental in not only ensuring our expectations have been met, but exceeded. He has been intimately involved in all aspects of our initiatives, providing guidance on survey design, survey implementation and communication strategies. Jim’s input, guidance and responsiveness have created a virtually seamless process. His ‘hands-on’ approach has been invaluable and has allowed him to quickly address the inevitable bumps that come with the launch of a new initiative.
As a testament to their effectiveness, the number of participants in both the employee and resident surveys has increased each year. I believe this is due to the confidence our employees and residents have in the integrity of the survey process and Jim and his team have been a major contributor to this success.
I can recommend Jim Miller and his business unreservedly.
Colin Halliwell, Chief Operating Officer, Amica Mature Lifestyles Inc. – www.amica.ca
We engaged Jim and his team to create and execute many customized employee opinion surveys. They were extremely easy to work with, and were dedicated to providing superior client service. We valued their experience and knowledge in the fields of research and employee engagement, and appreciated their flexibility in modifying the survey questions and reporting format to ensure our needs were met. Jim and his team also conducted our follow-up employee focus groups, and the insights they drew from participants were integral to our understanding the survey results and formulating action plans.
Marni Johnson, CHRP, Senior Vice President, Human Resources and Communications, BlueShore Financial – www.blueshorefinancial.com
Jim’s company name was given to me as one that could help us conduct an employee opinion survey. Employee surveying was not new to us, however we needed to partner with a company that would have credibility with our team members, give confidence to our team members that the information they would be providing would be confidential and help the company establish a process to effectively understand the issues raised and develop ways to address the issues
Our needs were met and exceeded. Jim Miller is a true professional. He listened to the organization and understood our needs and goals. The survey he developed was comprehensive and the process he has recommended has been followed. As a result, many of the issues our Team Members have raised have been investigated and addressed and our survey was complete 6 months ago! I am sure that when Jim and his team process the results of our next survey, our results will be stronger.
Not only did they complete the project on time and within budget, they were able to work within the moving demands of a manufacturing environment. Jim and his group were always able to accommodate last minute changes. If the changes caused major problems, we were not aware of it, as the change was accommodated in a professional and effective manner.
I would highly recommend Jim Miller and his team to any organization.
Canadian Autoparts Toyota Inc. – www.toyota.ca
Jim, I would like to thank you for all of your efforts in facilitating our employee survey. The proof is in the pudding and the data we received was extremely helpful to us; we were able to develop specific action plans from the data provided and will use this as a springboard from this benchmark data.
I believe the major reason for the data being so beneficial were the guidelines and counsel we received from you in building the survey. You understood our needs and were quickly able to modify items as a number of changes became evident. The end result was easy for our staff to complete and the resultant information was clear and workable for our purposes.
Always important in such matters is time, effectiveness, and cost. I was most impressed by how you rigorously adhered to the time frames we agreed upon and it was done within budget.
All this adds up to a professional and ethical organization in which we had every confidence in our dealings. You can be assured you will be our first choice when we undertake future staff surveys and we would be pleased to attest to your firm’s competence to others.
Coast Capital Savings – www.coastcapitalsavings.com
We contracted Jim Miller to assist with our employee research process. He demonstrated a great deal of professionalism and expertise throughout. His willingness to listen and respond to our organizational needs and goals was commendable. Jim demonstrated his ability to understand our organization, be responsive to our changing project needs, and provide us with easily understood data during the research process. Of particular importance was the ability to develop the project components on time and on budget.
We received valuable data from this research project, which we will use to enhance our organization through a better understanding of our employees’ opinions and preferences. Jim’s professional conduct and skill played a significant role in CONEXUS’ implementation of changes resulting from the outcome of the research project.
Jim Miller has demonstrated his ability to deliver on time and his follow-up on the project results as we went through the process was appreciated.
CONEXUS Credit Union – www.conexus.ca
We have worked with Jim Miller and his company for several years; they have assisted us in a number of ways, but primarily in the areas of Organization Effectiveness Research, Senior Management Teambuilding, and Staff Assessment.
Jim has assisted us with our annual employee survey initiative to gauge the opinions and perceptions our staff have about the employment relationship that is so critical to ongoing organization effectiveness and success. He has provided us with professional advice and assistance that is dependable, timely and responsive. His experience in conducting employee research has over the years ably assisted us with all aspects of this process including questionnaire design, focus group facilitation, results reporting, project communications, and action planning – all delivered on time and on budget.
He has assisted us with an effective teambuilding process using the Birkman MethodTM, which effectively helps us leverage the significant power in the variance of skill and style brought to us by the various members of our senior management teams. TCS has assisted the Executive, Sr. Operations, and Human Resources teams in this regard. Jim relates well to all levels within our organization and is respected and valued as an external facilitator.
In addition, Jim has assisted us as we continue to reap value from an assessment instrument (Prevue) that is part of his toolkit. Again, he has reliably and dependably been there when we’ve needed assistance in our use of this staff assessment process.
Generally, over the several years that we’ve worked with Jim Miller, we have come to view him as a valuable external partner to whom we turn with significant confidence when an external view or facilitation of service proves to be of value.
Envision Financial – www.envisionfinancial.ca
I have worked with both Jim and Leslie for a number of years now on our employee surveys. Working with them is easy! As with many organizations, we are faced with tremendous change at a speed that our employees are not always comfortable with. The results of the employee engagement survey, provide key insights into how our employees are reacting and dealing with such changes. The results enable us to proactively be aware of any pain points that we may need to address as an organization.
I have always found it of great value to engage both Jim and Leslie at the beginning of the process, particularly when we are aligning the employee engagement survey questions with our balanced scorecard initiatives. Their knowledge of what is happening in the industry and their thoughts around best practices is extremely valuable and enables us to get the most value out of the survey results.
Feedback from our employees tells us that the survey makes sense and is easy to navigate. The calibrating of results year over year is extremely helpful for our leaders to create an open dialogue with their teams. It enables each leader of a department/branch to discuss what the team has completed well in the year and what the team may need to focus on doing better.
I personally have appreciated the patience and support both Jim and Leslie have provided me over the years.
Karen Hawes, Senior VP, People Engagement & Communications, Interior Savings – www.interiorsavings.com
I have worked with TCS, now Miller Pearson Consulting, since 2007. Their work with us on employee engagement surveys in various areas of our organization has been top notch. They’ve always provided great advice on survey design, analysis of results, and how to proceed to make improvements. The survey process itself has been well done, on time and on budget. I would recommend Miller Pearson without hesitation.
Ted Schisler, Senior Vice President and Chief Operating Officer, Interior Savings Credit Union – www.interiorsavings.com
I have always found Leslie and Jim to be very knowledgeable and accommodating of our requests. They have assisted in interpretation and fine tuning of our surveys to get the most out of the information. I would certainly recommend them and I plan to use their services again in the near future.
Larry Holm, VP Human Resources, Kootenay Savings Credit Union – www.kscu.com
We engaged Jim Miller and his team to assist us with an employee research process. This project was initiated with very tight timelines; it came in on time and within the parameters established by the budget. I found the expertise provided throughout this project to be thorough and extensive. The range of topics covered has provided KSCU with a good foundation from which to improve the relationship with our employees.
Jim and Leslie did an outstanding job of making sure that we were informed through every stage of the data collection. The way in which the process rolled out for us was considered and thoughtful, taking all groups into account and addressing the needs of all key stakeholders. At no time did I feel that I did not have an opportunity to make suggestions or changes to the format for the research. I felt that my needs were being addressed throughout the project by the regular reporting and requests for feedback coming from the consultants.
Feedback from the employee focus group has indicated a high degree of satisfaction concerning the level of discussion and the expertise in the interpretation of the survey results. Jim used his many years of experience to create a format that is easy to understand and interpret, as well as user friendly from a staff point of view. I have received only positive comments regarding the ease of interpreting the results.
Jim is a consummate professional. He maintained to insure credibility of the process at all times and used his skill and expertise to reinforce the need for commitment to implement action planning. I would not hesitate to recommend him for any future consulting work.
Without hesitation, I would recommend Jim Miller and the research services of his company.
Kootenay Savings Credit Union – www.kscu.com
We hired Jim Miller and his company to complete member research work after meeting him at a presentation he made during a Credit Union conference. Lake View Credit Union had reached the stage where it required outside assistance in what the next step needed to be for strategic planning.
The professionalism shown, from the original contact to the delivery of the final report, was outstanding. His expertise in the member research process allowed for the delivery of a meaningful document that will play an important part in the planning process for our Credit Union. The positive interaction between management at the outset in establishing the form of the survey was invaluable and, in retrospect, allowed the results to be as meaningful as they are. The process expertise that Jim and his company brought to this project complemented our organization.
We would like to thank Jim Miller for his guidance and loyalty during the entire process.
Lake View Credit Union – www.lakeviewcreditunion.com
London Drugs has been partnered with Miller Pearson for the past decade. We first engaged Jim and Leslie to support us with our Employee Engagement Surveys and subsequent to that began working with them on our entry level management assessment process and ad hoc surveys related to specific business needs.
As a privately held, family company we appreciate the boutique feel of Miller Pearson’s approach to doing business. Their ability to listen deeply to their client’s needs is somewhat unique in the industry, given many large companies have a tendency to tell rather than ask what services they can provide. It is because of this that they can get to the nuances and underlying requirements we have as clients.
At London Drugs we value our vendor partnerships and to encounter another organization that believes in building relationships over the long haul allows us to be even more strategic and nimble. Dealing with Jim and Leslie means they arrive with great insight into our organization, they are prepared with information, and more importantly in many instances they have anticipated our needs. This allows them to be proactive in their dealings with us to the extent they check in with us regularly to provide timely reminders and recommendations for project timelines.
In short, Miller Pearson understands the meaning of partnership in the truest sense of the word.
Liz McNally C.E.C., Manager Organizational Effectiveness, London Drugs Limited – www.londondrugs.com
Miller Pearson Consulting offers a combination of expertise and flexibility that has positively impacted our organization’s employee engagement results to a substantial degree. In my experience, they offer excellent guidance and advice paired with a track record of consistently delivering on their commitments. I’d highly recommend their services to those organizations seeking a partner to help build and sustain employee engagement.
Bob Webb, Vice President, Human Resources, Mountain View Credit Union – www.mvcu.ca
The Overwaitea Food Group (OFG) has worked with Jim and his team for over five years to deliver our annual online team member survey. With their support, we have been able to take our employee research to a new level, exceeding all of our participation expectations.
We so appreciate the support and expertise that Jim and Leslie have brought to our employee research process. It’s great to know they are just a phone call away if we have questions. In fact, it’s that standard of exceptional service that has made them a trusted partner of the Overwaitea Food Group.
Marla McMullen, People Development, The Overwaitea Food Group – www.overwaitea.com
Our employees are the critical component of our success. To ensure we have the highest engagement in our workforce, it takes expertise, programs and policies that support employees to be the best they can be. Thanks to using Miller Pearson Consulting as our trusted advisors in Human Resources for more than a decade, Salmon Arm Savings and Credit Union has consistently achieved an engaged culture and developed the related supporting programs and policies that have been a major component behind our industry leading growth, market share, efficiency and profitability.
Michael Wagner, Chief Executive Officer, Salmon Arm Savings and Credit Union – www.sascu.com