Testimonials

Abbotsford International Airport

Miller Pearson Consulting has worked with our team at Abbotsford International Airport since 2019. Leslie recognizes that our people are our most valuable asset, and she understands that in today’s competitive economy, a balanced partnership between employees and employers is essential for our success. Leslie’s insights into both the strengths and challenges of our team have been invaluable, helping us navigate positive changes and drive progress. Her guidance ensures that our people are listened to, supported and coached effectively as we strive to move onward and upward.

Parm Sidhu – General Manager, Abbotsford International Airport

Amica Mature Lifestyles

Amica Senior Lifestyles has used Miller Pearson Consulting for several years for our Team Member Engagement Survey. It has been a true pleasure to work together and grow together. At the beginning of COVID, we wanted to reduce the size of the survey and include questions around the Team Members experience. Leslie was quick to offer her input of the types of questions that would get us the information we wanted. It has been a true pleasure to work with this professional organization.

Michelle Barbone, Amica Senior Lifestyles, Manager, Culture and Engagement

I’ve appreciated that Miller Pearson Consulting has the ability to adjust to the needs of our business and our budget! They consistently strive to be a great partner in helping us to deliver a great employee experience.

Valerie Owen, Amica Senior Lifestyles, Chief People Officer

Blueshore Financial

We engaged Jim and his team to create and execute many customized employee opinion surveys. They were extremely easy to work with, and were dedicated to providing superior client service. We valued their experience and knowledge in the fields of research and employee engagement, and appreciated their flexibility in modifying the survey questions and reporting format to ensure our needs were met. Jim and his team also conducted our follow-up employee focus groups, and the insights they drew from participants were integral to our understanding the survey results and formulating action plans.

Marni Johnson, CHRP, Senior Vice President, Human Resources and Communications, BlueShore Financial

Canadian Autoparts Toyota Inc.

Jim’s company name was given to me as one that could help us conduct an employee opinion survey. Employee surveying was not new to us, however we needed to partner with a company that would have credibility with our team members, give confidence to our team members that the information they would be providing would be confidential and help the company establish a process to effectively understand the issues raised and develop ways to address the issues

Our needs were met and exceeded. Jim Miller is a true professional. He listened to the organization and understood our needs and goals. The survey he developed was comprehensive and the process he has recommended has been followed. As a result, many of the issues our Team Members have raised have been investigated and addressed and our survey was complete 6 months ago! I am sure that when Jim and his team process the results of our next survey, our results will be stronger.

Not only did they complete the project on time and within budget, they were able to work within the moving demands of a manufacturing environment. Jim and his group were always able to accommodate last minute changes. If the changes caused major problems, we were not aware of it, as the change was accommodated in a professional and effective manner.

I would highly recommend Jim Miller and his team to any organization.

Canadian Autoparts Toyota Inc.

City of Abbotsford

Miller Pearson have been a valued partner for the City of Abbotsford in developing, implementing and maintaining our employee engagement program over the past several years. From the start, Leslie and her team demonstrated a genuine interest in our organization and our people. Our annual employee engagement survey is one of our most important listening tools, and the quality of the data and feedback we receive through Miller Pearson is helping us to have a positive impact on our organizational culture.

Katherine Treloar – General Manager, City of Abbotsford

Envision Financial

We have worked with Jim Miller and his company for several years; they have assisted us in a number of ways, but primarily in the areas of Organization Effectiveness Research, Senior Management Teambuilding, and Staff Assessment.

Jim has assisted us with our annual employee survey initiative to gauge the opinions and perceptions our staff have about the employment relationship that is so critical to ongoing organization effectiveness and success. He has provided us with professional advice and assistance that is dependable, timely and responsive. His experience in conducting employee research has over the years ably assisted us with all aspects of this process including questionnaire design, focus group facilitation, results reporting, project communications, and action planning – all delivered on time and on budget.

He has assisted us with an effective teambuilding process using the Birkman MethodTM, which effectively helps us leverage the significant power in the variance of skill and style brought to us by the various members of our senior management teams. MPC has assisted the Executive, Sr. Operations, and Human Resources teams in this regard. Jim relates well to all levels within our organization and is respected and valued as an external facilitator.

In addition, Jim has assisted us as we continue to reap value from an assessment instrument (Prevue) that is part of his toolkit. Again, he has reliably and dependably been there when we’ve needed assistance in our use of this staff assessment process.

Generally, over the several years that we’ve worked with Jim Miller, we have come to view him as a valuable external partner to whom we turn with significant confidence when an external view or facilitation of service proves to be of value.

Envision Financial

Georgia Main Food Group

I have had the pleasure of working with Miller Pearson Consulting across several companies, and they have consistently delivered exceptional service. Their customized approach to employee opinion surveys stands out, as they truly take the time to understand each organization’s unique needs and desired outcomes. The insights and data they provide have been invaluable in shaping company strategies and improving employee engagement. I highly recommend Miller Pearson Consulting for their professionalism, flexibility, and commitment to delivering tailored solutions that drive meaningful results.

Shawn Needham – Vice President, Human Resources

Interior Savings Credit Union

I have worked with both Jim and Leslie for a number of years now on our employee surveys. Working with them is easy! As with many organizations, we are faced with tremendous change at a speed that our employees are not always comfortable with. The results of the employee engagement survey, provide key insights into how our employees are reacting and dealing with such changes. The results enable us to proactively be aware of any pain points that we may need to address as an organization.

I have always found it of great value to engage both Jim and Leslie at the beginning of the process, particularly when we are aligning the employee engagement survey questions with our balanced scorecard initiatives. Their knowledge of what is happening in the industry and their thoughts around best practices is extremely valuable and enables us to get the most value out of the survey results.

Feedback from our employees tells us that the survey makes sense and is easy to navigate. The calibrating of results year over year is extremely helpful for our leaders to create an open dialogue with their teams. It enables each leader of a department/branch to discuss what the team has completed well in the year and what the team may need to focus on doing better.

I personally have appreciated the patience and support both Jim and Leslie have provided me over the years.

Karen Hawes, Senior Vice President, Culture and Technology, Interior Savings Credit Union

I have worked with MPC, now Miller Pearson Consulting, since 2007. Their work with us on employee engagement surveys in various areas of our organization has been top notch. They’ve always provided great advice on survey design, analysis of results, and how to proceed to make improvements. The survey process itself has been well done, on time and on budget. I would recommend Miller Pearson without hesitation.

Ted Schisler, Senior Vice President and Chief Operating Officer, Interior Savings Credit Union

London Drugs

London Drugs has been partnered with Miller Pearson for the past decade. We first engaged Jim and Leslie to support us with our Employee Engagement Surveys and subsequent to that began working with them on our entry level management assessment process and ad hoc surveys related to specific business needs.

As a privately held, family company we appreciate the boutique feel of Miller Pearson’s approach to doing business. Their ability to listen deeply to their client’s needs is somewhat unique in the industry, given many large companies have a tendency to tell rather than ask what services they can provide. It is because of this that they can get to the nuances and underlying requirements we have as clients.

At London Drugs we value our vendor partnerships and to encounter another organization that believes in building relationships over the long haul allows us to be even more strategic and nimble. Dealing with Jim and Leslie means they arrive with great insight into our organization, they are prepared with information, and more importantly in many instances they have anticipated our needs. This allows them to be proactive in their dealings with us to the extent they check in with us regularly to provide timely reminders and recommendations for project timelines.

In short, Miller Pearson understands the meaning of partnership in the truest sense of the word.

Liz McNally C.E.C., Manager Organizational Effectiveness, London Drugs

We have may years working with Miller Pearson Consulting and their value as a partner only grows over time. Leslie and Jim are constantly updating the tools and services they provide to reflect the most current approaches in the industry. Miller Pearson Consulting is able to make recommendations about how to meet the needs of our business because they know us so well. We have found Miller Pearson Consulting to be very flexible in providing solutions to address problems unique to our organization. Our business performs better because of Miller Pearson Consulting.

Jeff Starnaman, London Drugs Vice President, Human Resources and Supply Chain Operations, London Drugs

Northern Savings Credit Union

The professionalism and advice we received from Miller Pearson Consulting during our recent Employee Engagement Survey was outstanding. Leslie Pearson provided stellar service – ensuring a seamless process throughout all stages. The insights garnered through the survey results, provided us with a simple action plan for improvement. I look forward to working with Leslie in the near future and highly recommend other organizations to consider Miller Pearson Consulting for their employee engagement initiatives.

Santa Slubowski – Vice President, Human Resources, Northern Savings Credit Union

Northern Savings Credit Union has benefited greatly from our partnership with Miller Pearson Consulting. The in-depth analysis and industry comparative data has allowed our organization to create tangible action plans to address specific areas of concern, accentuate identified strengths in our company, and invest in our most important resource – our people.

Stefan Delloch – President & CEO, Northern Savings Credit Union

SAVE-ON-FOODS

SAVE-ON-FOODS has worked with Jim and his team for over five years to deliver our annual online team member survey. With their support, we have been able to take our employee research to a new level, exceeding all of our participation expectations.

We so appreciate the support and expertise that Jim and Leslie have brought to our employee research process. It’s great to know they are just a phone call away if we have questions. In fact, it’s that standard of exceptional service that has made them a trusted partner of the SAVE-ON-FOODS.

SAVE-ON-FOODS

Salmon Arm Savings and Credit Union

We have had the privilege of partnering with Miller Pearson Consulting on a variety of key projects, since 2000. Their expertise and commitment to delivering high-quality service has been instrumental in helping us achieve success across multiple initiatives.

One of the standout contributions from Miller Pearson Consulting has been their invaluable assistance with our Employee Opinion Survey. Their in-depth knowledge and thoughtful approach provide us with insightful analysis and actionable feedback, enabling us to better understand our team’s needs and drive positive change within our organization.

Throughout our long-standing partnership, Miller Pearson Consulting has consistently demonstrated professionalism, a deep understanding of our business, and a genuine commitment to our success. We look forward to continuing our collaboration with them in the years to come.

Cherie Skripnik, Manager, Human Resources at SASCU