EMPLOYEE ENGAGEMENT &
CUSTOMER SATISFACTION SURVEYS
Proven processes and tools to assess employee engagement & commitment,
and customer satisfaction.
Experience a personalized approach to helping improve business performance through
enhanced levels of Employee Engagement and Customer Satisfaction.
Our carefully designed surveys and excellent assessment tools help you accurately ASSESS your current situation and put you in a strong position to identify opportunities.
We guide you through the pre and post evaluation process so that you fully UNDERSTAND the results; what is working well and what could be improved.
With quality, actionable information in hand, we work with you to determine next steps that will IMPROVE the areas that are most important to you.
Studies have shown what we have known for a long time: employee and customer satisfaction levels are explicitly linked one to another, and to business performance and success. We’ve learned that the best way to improve results is to gather employee / customer feedback. From this feedback we gain clear and accurate information about what employees / customers feel is going well with the organization and any areas that need to be addressed. We use that information to develop an action plan to improve the areas that are most important.
We recognize that no two businesses are alike. We know the importance of understanding the unique needs and business dynamics of our clients in order to tailor our services to meet their needs. Our personal, customized approach puts them in a strong position to gather accurate, meaningful data. Clients can act on the data with confidence, which helps them start improving their results more quickly and efficiently.
Jim Miller and Leslie Pearson
We hired Jim Miller and his company to complete member research work after meeting him at a presentation he made during a Credit Union conference. Lake View Credit Union had reached the stage where it required outside assistance in what the next step needed to be for strategic planning. Read More
We engaged Jim Miller and his team to assist us with an employee research process. This project was initiated with very tight timelines; it came in on time and within the parameters established by the budget. I found the expertise provided throughout this project to be thorough and extensive. The range of topics covered has provided KSCU with a good foundation from which to improve the relationship with our employees. Read More
The Overwaitea Food Group (OFG) has worked with Jim and his team for over five years to deliver our annual online team member survey. With their support, we have been able to take our employee research to a new level, exceeding all of our participation expectations. We so appreciate the support and expertise that Jim and Leslie have brought to our employee research process. Read More
I have worked with both Jim and Leslie for a number of years now on our employee surveys. Working with them is easy! As with many organizations, we are faced with tremendous change at a speed that our employees are not always comfortable with. The results of the employee engagement survey, provide key insights into how our employees are reacting and dealing with such changes. The results enable us to proactively be aware of any pain points that we may need to address as an organization. Read More
Always important in such matters is time, effectiveness, and cost. I was most impressed by how you rigorously adhered to the time frames we agreed upon and it was done within budget. All this adds up to a professional and ethical organization in which we had every confidence in our dealings. Read More
We have worked closely with Jim and his team to conduct our annual employee engagement and resident surveys since 2010. They have, in all respects, performed their responsibilities in a professional and diligent fashion. Throughout the years, Jim Miller (Principal) has been our main contact. He has been instrumental in not only ensuring our expectations have been met. Read More
I have worked with TCS, now Miller Pearson Consulting, since 2007. Their work with us on employee engagement surveys in various areas of our organization has been top notch. They’ve always provided great advice on survey design, analysis of results, and how to proceed to make improvements. The survey process itself has been well done, on time and on budget. I would recommend Miller Pearson without hesitation.
I have always found Leslie and Jim to be very knowledgeable and accommodating of our requests. They have assisted in interpretation and fine tuning of our surveys to get the most out of the information. I would certainly recommend them and I plan to use their services again in the near future.
Our needs were met and exceeded. Jim Miller is a true professional. He listened to the organization and understood our needs and goals. The survey he developed was comprehensive and the process he has recommended has been followed. As a result, many of the issues our Team Members have raised have been investigated and addressed and our survey was complete 6 months ago! Read More
We engaged Jim and his team to create and execute many customized employee opinion surveys. They were extremely easy to work with, and were dedicated to providing superior client service. We valued their experience and knowledge in the fields of research and employee engagement, and appreciated their flexibility in modifying the survey questions and reporting format to ensure our needs were met. Read More
Miller Pearson Consulting offers a combination of expertise and flexibility that has positively impacted our organization’s employee engagement results to a substantial degree. In my experience, they offer excellent guidance and advice paired with a track record of consistently delivering on their commitments. I’d highly recommend their services to those organizations seeking a partner to help build and sustain employee engagement.
Our employees are the critical component of our success. To ensure we have the highest engagement in our workforce, it takes expertise, programs and policies that support employees to be the best they can be. Thanks to using Miller Pearson Consulting as our trusted advisors in Human Resources for more than a decade, Salmon Arm Savings and Credit Union has consistently achieved an engaged culture and developed the related supporting programs and policies that have been a major component behind our industry leading growth, market share, efficiency and profitability.
He has provided us with professional advice and assistance that is dependable, timely and responsive. His experience in conducting employee research has over the years ably assisted us with all aspects of this process including questionnaire design, focus group facilitation, results reporting, project communications, and action planning – all delivered on time and on budget. Read More
London Drugs has been partnered with Miller Pearson for the past decade. We first engaged Jim and Leslie to support us with our Employee Engagement Surveys and subsequent to that began working with them on our entry level management assessment process and ad hoc surveys related to specific business needs. Read More
We contracted Jim Miller to assist with our employee research process. He demonstrated a great deal of professionalism and expertise throughout. His willingness to listen and respond to our organizational needs and goals was commendable. Jim demonstrated his ability to understand our organization, be responsive to our changing project needs, and provide us with easily understood data during the research process. Of particular importance was the ability to develop the project components on time and on budget. Read More
Learn more about how we can help you improve your organization’s business performance.